Free Estimate

(517) 425-5056

Kirk's 5 Star Roofing Hillsdale
CALL US: (517) 425-5056
Free Estimate

Privacy Policy

GET A FREE ESTIMATE

Privacy Policy
Kirk’s 5 Star LLC
Effective Date: April 26, 2026

Kirk’s 5 Star LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us by phone, email, or text, or become a customer. This policy applies to information collected through our website, phone communications, text messaging programs (including via Leap CRM), and other customer interactions.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, phone number, mailing address, email address.
  • Service-Related Information: Details about roofing projects, quotes, appointments, and service history.
  • Communication Data: Records of phone calls, text messages, and emails you send to us or that we send to you.
  • Website Data: Information submitted through online forms (e.g., contact or quote request forms).

We do not collect sensitive personal information such as Social Security numbers, financial account details, or precise geolocation data unless necessary for a specific service.

2. How We Collect Your Information

We collect information in the following ways:

  • When you fill out forms on our website.
  • During phone calls or in-person interactions.
  • When you send us text messages or reply to our texts.
  • From existing customer records.

For Text Messaging (SMS): We may send you text messages if you are an existing customer and have provided your phone number. Consent for SMS is typically obtained verbally over the phone when you agree to receive appointment reminders, “On Our Way” notifications, follow-up messages, or special offers related to our roofing services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide roofing services, quotes, and customer support.
  • To send appointment reminders, “On Our Way” messages, follow-up texts, and special offers via SMS through our Leap CRM platform.
  • To respond to your inquiries and improve our services.
  • To maintain our customer records and comply with legal obligations.

4. Text Messaging (SMS) Practices

  • We use your phone number to deliver important service updates and occasional promotional messages.
  • Message frequency may vary but is generally limited to service-related and occasional marketing messages.
  • Message and data rates may apply according to your mobile carrier.
  • To opt out of text messages at any time, simply reply “STOP” to any message we send you. You will receive one final confirmation message, and we will honor your request.
  • After opting out, you will no longer receive SMS messages from us (except for limited transactional messages where legally allowed).

Note: Verbal consent obtained during phone conversations with our team constitutes your agreement to receive these texts.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who assist us (e.g., Leap CRM for texting, email platforms, payment processors).
  • Professional advisors (accountants, lawyers) when required.
  • Law enforcement or government agencies when legally required.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.7. Your Rights and Choices

  • You may request access to, correction of, or deletion of your personal information by contacting us.
  • You can opt out of text messages at any time by replying “STOP”.
  • You may also opt out of marketing emails by clicking the unsubscribe link in those messages.

Michigan Residents: We comply with applicable Michigan and federal privacy laws, including the Telephone Consumer Protection Act (TCPA).8. Children’s Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children.9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website with an updated effective date.10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Sales@kirks5star.com
Phone: 517-425-5056